Leaks: Internal AT&T Manual For Handling All Kinds Of Customer Complaints – Consumerist
The Consumerist has gotten there hands on some pretty useful information if you are an AT&T or Cingular customer.
Here’s a direct port from the AT&T/Cingular internal database on how to handle complaining customers. These are the document every customer service rep in their call centers uses to deal with you when you kvetch.
